Cancel Your Application
We understand that plans change, and we're here to help you through the cancellation process. Please review the information below carefully before proceeding.
Before You Cancel
We want to make sure cancellation is the right choice for your situation. Before you proceed, please consider the following:
- Review our Refund Policy to understand your eligibility for a refund based on your application's current status
- Consider whether a modification might address your needs instead — many changes can be made without cancelling
- Make sure you have your application reference number ready (from your confirmation email)
- If you're cancelling because of an oversight in your application, contact our team first — our experts may be able to help resolve the issue
[EXPERT NOTE]
Many applicants who consider cancelling actually need a modification instead. If you're cancelling because of a typo, a change in travel dates, or updated accommodation details, our team may be able to help without cancelling your application entirely. Visit our Modify Application page for more information, or contact our support team — we'll walk you through your options.
How to Request a Cancellation
If you've decided to proceed with cancellation, here's exactly what to do. We've made the process as clear as possible:
Review Your Refund Eligibility
Before submitting a cancellation request, please review our Refund Policy page. Eligibility depends on the current status of your application — whether it's still under review, has been submitted to CBP, or has already received a determination.
Contact Our Support Team
Send a support request via email with your application reference number, the email address associated with your application, and the reason for your cancellation. Support requests can be submitted 24/7.
Our Team Reviews Your Request
Our team will review your cancellation request, verify your identity, determine your refund eligibility, and confirm the next steps. We handle every request with care and fairness.
Confirmation
Once your cancellation has been processed, you will receive a confirmation email. If a refund is applicable, it will be processed according to the timeline outlined in our Refund Policy.
Refund Information
Refund eligibility depends on the current status of your application at the time of your cancellation request. Here's a general overview:
Before Review Begins
If our team has not yet begun reviewing your application, you may be eligible for a full refund of our service fee.
During Review
If our team has already begun the expert review process, a partial refund may be available depending on the stage of processing.
After Submission to CBP
Once your application has been submitted to CBP, a refund of our service fee may not be possible, as the review work has been completed.
[SECURITY ADVISORY]
Please note that the U.S. government ESTA application fee is charged directly by CBP and is non-refundable through our service. For detailed refund terms, please review our Refund Policy.