Frequently Asked Questions

The ESTA is a web-based system operated by U.S. Customs and Border Protection (CBP). It determines the eligibility of visitors from Visa Waiver Program (VWP) countries to travel to the United States for tourism, business, or transit for stays of 90 days or fewer. An approved ESTA is required before boarding a U.S.-bound carrier. It is not a visa — it is a pre-travel authorization that allows you to board your flight or vessel to the United States.

We are a private third-party service that provides guided assistance with the ESTA application process. Our team walks you through every field, reviews your application for accuracy, and double-checks your details before submission. We act as your second pair of eyes — catching the common oversights that could lead to complications. We are not affiliated with the U.S. Government or U.S. Customs and Border Protection.

No, you are not required to use a third-party service. The ESTA can be applied for directly through the official CBP website. However, many travelers — particularly families, first-time visitors, and those who want extra assurance — choose to use our guided service because of the expert human review we provide. Our team catches oversights that applicants frequently miss on their own.

ESTA is available to citizens and nationals of countries that participate in the U.S. Visa Waiver Program (VWP). There are currently 41 participating countries. You must hold a valid e-Passport, plan to visit the U.S. for 90 days or fewer for tourism, business, or transit, and meet other eligibility criteria. If you're unsure whether you qualify, our team can help verify your eligibility.

Once you complete your guided application, our experienced team carefully reviews every entry — from your passport number and full legal name to your travel itinerary and eligibility responses. We compare your entries against your passport details, check for formatting issues, and verify consistency across all fields. If we identify any potential oversights or inconsistencies, we will reach out to you before proceeding with the submission.

The guided application itself takes approximately 15–20 minutes to complete. Our expert review process typically completes within 24–72 hours. After we submit your verified application to CBP, most ESTA determinations are provided within an additional 72 hours. We strongly recommend beginning your application at least 72 hours before your planned departure, though starting 2–4 weeks early is ideal.

If our experts identify any inconsistencies, potential errors, or incomplete information during their review, we will contact you directly via email. We will explain exactly what we found, why it matters, and guide you through making the necessary corrections. We never submit an application that we are not fully confident about — your accuracy and safety are our top priorities.

You will need your valid e-Passport, personal details exactly as they appear on your passport (full name, date of birth, gender, country of birth), your travel itinerary including a U.S. point of contact or accommodation address, a valid email address, employment information (if applicable), and a payment method. We recommend having your passport in front of you when you begin.

Absolutely. Your sensitive data is protected with industry-standard 256-bit encryption throughout the entire process — from the moment you enter your first detail to the final submission. We follow strict data handling protocols, never store personal information beyond what is necessary for your application, and never share your data with unauthorized parties. Your privacy is not something we take lightly.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected — including completing your ESTA application and providing ongoing support. After this period, your data is securely deleted from our systems. You may also request deletion of your data at any time by contacting our support team.

An approved ESTA is generally valid for two years from the date of approval, or until your passport expires — whichever comes first. During that period, you may travel to the United States multiple times for stays of up to 90 days each. If you obtain a new passport, change your name, or if your answers to any eligibility questions change, you will need to submit a new application.

No. An approved ESTA authorizes you to board a U.S.-bound carrier (airline or cruise ship), but it does not guarantee entry to the United States. The final determination regarding admission is made by U.S. Customs and Border Protection officers at the port of entry. However, having an accurately completed ESTA significantly reduces the likelihood of issues at the border — which is exactly why our expert review matters.

Yes. As long as your ESTA remains valid (up to two years or until your passport expires), you can use it for multiple trips to the United States. Each visit must be for 90 days or fewer. You do not need to apply for a new ESTA for each trip during the validity period.

Our service fee covers the guided application assistance, expert human review, pre-submission verification, secure data handling, and email support. This fee is separate from the U.S. government. Full pricing details are displayed transparently during the application process — there are no hidden charges.

Yes. You can request modifications or cancellations through our support team. Depending on the status of your application, certain changes may or may not be possible. Please visit the Modify Application or Cancel Application pages for detailed guidance, or contact our team for assistance.

Support requests can be submitted 24/7 via email. Our knowledgeable team typically responds within 24 hours. You can reach us through the Contact Us page for any questions, concerns, or assistance you may need.