Terms of Service
Terms and conditions governing your use of our ESTA application services and website.
Last Updated: December 15, 2024
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and US ESTA Portal regarding your use of our website and ESTA application services. By accessing our website or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not access or use our website or services. We recommend reading these Terms carefully and keeping a copy for your records.
Service Description
ESTA Application Services
US ESTA Portal provides assistance with Electronic System for Travel Authorization (ESTA) applications for eligible travelers. We facilitate the application process by providing a user-friendly interface, application review, and submission to appropriate government authorities.
Government Relationship
We are an authorized third-party service provider and not a government entity. While we assist with ESTA applications, the final authorization decisions are made solely by U.S. Customs and Border Protection and other relevant government authorities.
Service Limitations
Our services are limited to application assistance and do not guarantee approval of your ESTA application. We cannot influence government decisions or processing times beyond our service commitments.
User Responsibilities
Accurate Information
You are responsible for providing accurate, complete, and truthful information in your ESTA application. Any false or misleading information may result in application denial and potential legal consequences.
Eligibility Requirements
You must ensure you meet all ESTA eligibility requirements before applying. This includes citizenship of a Visa Waiver Program country, valid passport, and compliance with all travel restrictions.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access or security breaches.
Payment Terms
Fee Structure
Our service fee covers application processing, customer support, and administrative costs. Government fees are collected on behalf of U.S. authorities and are non-refundable once processed by government systems.
Payment Processing
All payments must be made through our secure payment system using valid payment methods. Prices are in U.S. dollars and include all applicable taxes and fees unless otherwise specified.
Refund Policy
Service fee refunds are available in specific circumstances as outlined in our refund policy. Government fees are generally non-refundable except in cases of duplicate applications or processing errors.
Intellectual Property
Website Content
All content on our website, including text, graphics, logos, images, and software, is owned by US ESTA Portal or our licensors and is protected by copyright, trademark, and other intellectual property laws.
User License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for the sole purpose of applying for ESTA services. This license does not include any right to modify, distribute, or create derivative works.
Trademark Rights
US ESTA Portal and associated logos are trademarks of our company. You may not use our trademarks without prior written permission. Third-party trademarks mentioned on our site remain property of their respective owners.
Disclaimers and Limitations
Service Availability
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our website or services. Maintenance, technical issues, or circumstances beyond our control may cause temporary disruptions.
Approval Disclaimer
We cannot guarantee ESTA approval as decisions are made by government authorities based on their criteria and security requirements. Our service is limited to application assistance and does not influence government decisions.
Limitation of Liability
To the maximum extent permitted by law, US ESTA Portal shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or any errors in your application.
Privacy and Data Protection
Data Handling
We collect, use, and protect your personal information in accordance with our Privacy Policy. All data transmission is encrypted and stored securely using industry-standard security measures.
Government Sharing
Personal information provided in ESTA applications is shared with U.S. government authorities as required for processing your travel authorization. This sharing is necessary for the service and mandated by law.
Data Retention
We retain your information for the period necessary to provide services and comply with legal obligations. You may request data deletion subject to legal retention requirements and ongoing service needs.
Additional Terms and Conditions
Prohibited Uses
You may not use our services for any unlawful purpose or in violation of these Terms. Prohibited activities include but are not limited to:
- Providing false or fraudulent information
- Attempting to circumvent security measures
- Using automated systems to access our services
- Interfering with the proper functioning of our website
- Violating any applicable laws or regulations
Account Termination
We reserve the right to suspend or terminate your account and access to our services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, wars, or technical failures.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [State], without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the federal and state courts located in [Location].
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.
Questions About These Terms?
If you have questions about these Terms of Service or need clarification about your rights and obligations, please contact our legal department using the information below.
Intershore Chambers #45 Road Town,
Tortola British Virgin Islands VG11101600.