Privacy Policy
How we collect, use, and protect your personal information when you use our ESTA services.
Last Updated: December 15, 2024
At US ESTA Portal, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our ESTA application services. We understand the sensitive nature of travel authorization data and maintain the highest standards of data protection and security.
Information We Collect
Personal Information
We collect personal information you provide when applying for ESTA, including your full name, date of birth, passport information, contact details, and travel plans. This information is necessary to process your travel authorization request.
Payment Information
We securely collect payment card information to process your application fees. Payment data is encrypted and processed through PCI-compliant payment processors. We do not store complete payment card numbers on our servers.
Technical Information
We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and website usage patterns to improve our services and security.
How We Use Your Information
ESTA Processing
Your personal information is used primarily to process your ESTA application with the U.S. government authorities. We submit your information to the appropriate government systems as required for travel authorization.
Customer Support
We use your contact information to provide customer support, send application status updates, and respond to your inquiries about our services.
Service Improvement
We analyze usage patterns and feedback to improve our website functionality, user experience, and service quality. This helps us serve you better.
Information Sharing
Government Authorities
We share your ESTA application information with U.S. Customs and Border Protection and other relevant government authorities as required for processing your travel authorization.
Service Providers
We may share limited information with trusted third-party service providers who assist us in operating our website, processing payments, or providing customer support. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety, or that of others.
Data Security
Encryption
All data transmission is protected using 256-bit SSL encryption. Your personal information is encrypted both in transit and at rest using industry-standard security measures.
Access Controls
Access to your personal information is limited to authorized personnel who require it to perform their job functions. All staff undergo background checks and security training.
Security Monitoring
We continuously monitor our systems for security threats and unauthorized access attempts. Our security measures are regularly reviewed and updated to maintain the highest protection standards.
Data Retention
Application Records
We retain your ESTA application information for the period required by law and for providing ongoing customer support. This typically includes the duration of your ESTA validity plus additional time for legal compliance.
Payment Records
Payment transaction records are retained according to financial regulations and our accounting requirements, typically for seven years after the transaction date.
Data Deletion
You may request deletion of your personal information, subject to legal retention requirements and ongoing service needs. We will honor such requests where legally permissible.
Your Rights
Access and Correction
You have the right to access your personal information we hold and request corrections to any inaccurate or incomplete data. Contact our customer support to exercise these rights.
Data Portability
You may request a copy of your personal information in a structured, commonly used format. We will provide this information within a reasonable timeframe upon request.
Opt-Out Rights
You can opt out of non-essential communications at any time. However, we may still need to send you important service-related communications regarding your ESTA application.
Additional Important Information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place to protect your information during international transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Questions About Our Privacy Policy?
If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us using the information below.
Intershore Chambers #45 Road Town,
Tortola British Virgin Islands VG11101600.