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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.
Home/Refund Information

Refund Information

Last updated: March 5, 2026

Refund Eligibility

Refund eligibility depends on the stage of processing at the time of your request. Applications that have not yet been submitted for final processing may be eligible for a refund of the service fee. Once processing has been completed, refunds may not be available as the service has been rendered.

  • The application has not yet been submitted for final processing
  • A duplicate application or payment was made unintentionally
  • A technical issue on our platform prevented successful processing
  • The cancellation request was raised before the review or processing stage began
  • The refund request is submitted within 24 hours of payment
  • The application has not entered the processing stage within 24 hours of submission

How to Request a Refund

To request a refund, contact our support team at [email protected] with your application reference number and the reason for your request. Our team will review your case and respond within 48 hours.

Processing Timeframes

Approved refunds are typically processed within 5-10 business days. The refund will be credited to the original payment method used during the application.

Non-Refundable Circumstances

  • Applications that have been fully processed and submitted
  • Applications denied due to inaccurate information provided by the applicant
  • Requests made after the refund eligibility window
  • Government or mandatory processing fees are non-refundable
  • Failure to provide required documents within the specified timeframe

Get in Touch

For refund-related inquiries, please contact [email protected].